STI offers returns and guaranteed service (RMA - SLA). This service is ideal when you require repair and diagnostic of products that are under warranty or a service contract.

This service begins from the time the product is picked up at the customer's home, ensuring the efficient management and greater satisfaction for both parties.

The after sales service has the following features:

  • Replacement parts and parts 24/7 within the necessary cycle time.
  • Diagnostic and repair of components.
  • Life extension of products and components.
  • Returns management for providers and equipment manufacturers.
  • Creating Service Orders: order the calibration or repair of a single instrument or multiple instruments
  • Order tracking that allows monitoring of the status of an order through each step of the system while sending email notifications of such.

Contact US

Customer Service Department
Avenida Roble No 300 suite 904
Colonia Valle del Campestre
San Pedro Garza, N.L. CP 66265, Mexico